Returns & Exchanges
At Totalherramientas, we stand behind the quality of our tools and offer a 30-day return window for items in their original packaging. We aim to ensure you have the right equipment for every project with a hassle-free exchange process.
Initiate Request
Log into your account and select the order you wish to return, or contact our support team with your order number and reason for the return.
Prepare the Package
Securely pack the items in their original manufacturer packaging, ensuring all manuals, accessories, and protective inserts are included.
Ship the Item
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Inspection and Refund
Once our warehouse receives and inspects the tools for damage, we will process your refund or ship your exchange item within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing