Frequently Asked Questions
Everything you need to know about your Totalherramientas experience.
What shipping methods do you offer for heavy equipment?
We offer standard ground shipping and freight options for oversized tools. Delivery times typically range from 3 to 7 business days depending on your location.
Do your tools come with a manufacturer warranty?
Yes, all products sold at Totalherramientas include a standard manufacturer warranty. Specific duration and coverage details can be found on each product's documentation.
What is your return policy for unused items?
You can return any unused item in its original packaging within 30 days of purchase for a full refund. Please note that return shipping costs are the responsibility of the customer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure bank transfers for larger commercial orders.
Can I track my order status online?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer bulk discounts for professional contractors?
We provide special pricing for volume orders. Please contact our dedicated sales team with your equipment list to receive a custom quote.